Agile Product Owner
Always surpass expectations; a delighted customer brings growth - and efficient processes bring revenue. I side with both.
I believe in effective motivation (purpose/autonomy/mastery), and in the Modern Agile approach:
- Make people awesome
- Deliver value continuously
- Experiment and learn rapidly
- Make safety a prerequisite
Always measure; metrics is the key to delivering real customer value.
As a person I am analytical, curious, and logical. I try to innovate daily – frequently in small, iterative improvements - and more seldom in a sudden, massive insights.
I speak up when I have something to say; honesty and direct communication are always paramount.
- Agile Project management
- Business analysis
- Requirement management
- Process design
- Business development
- Agile methodologies
- Metrics-driven development
- Customer journey mapping
- Use case management
- Six Sigma
- Quality assurance
- Web analytics
- Basic web/software development
TeliaSonera - Product Owner Support (2015-)
- Product owner for the award-winning telia.se/support (online self service).
TeliaSonera - Business Developer (2014-2015)
- Business requirement owner for telia.se/support (online self service).
- Business analyst and subject matter expert in multiple projects.
TeliaSonera - Customer process manager (2008-2014)
- Continuous & project-based optimizations of customer value streams.
- Process automation.
- Business analysis & requirements management
- Project manager and subject matter specialist in development projects
- Continuous mentorship and knowledge management
TeliaSonera - Workforce efficiency manager (2005-2008)
- Responsible for the workforce efficiency of TeliaSonera's customer service.
- IT requirements owner for customer service.
- Project manager for several projects to increase workforce efficiency.
- Quality assurance and metric analysis for campaigns affecting workforce efficiency.
- Final word on planned campaigns and projects
- Speaker for customer service in TeliaSonera's project steering group.
- IHM Business school - Project management
- Teknikhogskolan, Karlstad - Agile Project Management
- Aris Business process modelling platform
- ICAgile - Certified Professional Agile Coach
- CSPO - Certified Product Owner
- Six Sigma - Green belt
- Annika Gunnarsson
- Gothenburg, Sweden
- Business Analyst, Project Manager, Business Developer
- +46 0706-515772
- Swedish, English, German