Annika Gunnarsson

Agile Product Owner

Always surpass expectations; a delighted customer brings growth - and efficient processes bring revenue. I side with both.

I believe in effective motivation (purpose/autonomy/mastery), and in the Modern Agile approach:

Always measure; metrics is the key to delivering real customer value.

As a person I am analytical, curious, and logical. I try to innovate daily – frequently in small, iterative improvements - and more seldom in a sudden, massive insights.

I speak up when I have something to say; honesty and direct communication are always paramount.

Skills

Experience

TeliaSonera - Product Owner Support (2015-)
  • Product owner for the award-winning telia.se/support (online self service).
TeliaSonera - Business Developer (2014-2015)
  • Business requirement owner for telia.se/support (online self service).
  • Business analyst and subject matter expert in multiple projects.
TeliaSonera - Customer process manager (2008-2014)
  • Continuous & project-based optimizations of customer value streams.
  • Process automation.
  • Business analysis & requirements management
  • Project manager and subject matter specialist in development projects
  • Continuous mentorship and knowledge management
TeliaSonera - Workforce efficiency manager (2005-2008)
  • Responsible for the workforce efficiency of TeliaSonera's customer service.
  • IT requirements owner for customer service.
  • Project manager for several projects to increase workforce efficiency.
  • Quality assurance and metric analysis for campaigns affecting workforce efficiency.
  • Final word on planned campaigns and projects
  • Speaker for customer service in TeliaSonera's project steering group.

Education/Certifications

Contact me

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Details
Location:
Gothenburg
Languages:
Swedish, English, German